Valuegraphics + Intentional Event Design Episode 4: Loyalty

We will start with our perfectly mirrored and completely unplanned body language because in Episode 4 we dig into the value of loyalty. As hotels, brand managers and hospitality partners, how are you responding to this very basic human value? What are the smallest changes you can make to the details of service that will keep a guest forever? What do you need to do to think differently right now?

Please meet my values!

• Personalization is a highlight for many, but also means something different to each of us – it is about understanding what we care about as individuals and creating the touchpoint that matters
• Hotels who understand the core values of their markets have the greatest opportunity – and it might not be what you expect! Beyond the pillow menu, what do we really care about?
• Authenticity – what does that mean? ps. It’s not a value.

What is a Togetherness Value? Have a listen and learn more – it’s only 12 minutes!